Top Banner

Avenue Media Solutions Shop

Human Solutions Bulletin

 

 

Click here to watch a short promotional film        

Course title: Customer Care: Getting it Right                                                                                          

Author: Bernard Moss

Intended audience: This module has been developed to meet the needs of people who deliver customer care as part of their everyday jobs. Dealing with the public always has its challenges, and sometimes is far from easy, as it  involves working with people and being the ‘human face’ of an organisation: receptionists; frontline staff working in shops, supermarkets or hotels; in a bank, or in a call centre; or in a medical centre, hospital, social services  or other public service setting. This programme has been designed with such people in mind, and will be helpful for anyone who has responsibility for dealing with the public.

Summary

How people are treated by organisations when they first make contact can be crucial. Developed by highly respected author and educator, Professor Bernard Moss, this important e-learning module offers the equivalent of a full day’s continuous professional development. This is ideal training for receptionist or anyone whose role brings them into face-to-face contact with the public in private, voluntary or public sector organisations. This course provides an excellent foundation for high-quality customer care.

Learning objectives:  On successful completion of the course participants will be able to:

• Describe what constitutes good and poor customer care;
• Understand what is  best practice for dealing with complaints;
• Develop and implement strategies for delivering high quality-customer care within their organisation.

Course length: One-day equivalent

Price: Individual place: £49.99 (incl. VAT) 

Annual licence*: £999 (plus VAT)          

        

 

 

* Annual licences are for up to 200 people. Please contact us to discuss your requirements if you anticipate needing more than 200 places.

 

 

Thank you for giving us permission to send you information in connection with your subscription to the Avenue Professional Development Programme. You should shortly receive an email asking you to confirm this. Please act on this when you receive it. This step is necessary in line with spam prevention measures, so we apologise for the inconvenience and thank you for your cooperation.

Please click the course title for further information and to see a short promotional film.

 

Course title    Author(s) Single place   Annual licence*
       

Customer Care: Getting it Right

Bernard Moss

£49.99 incl VAT

£999 plus VAT

Dealing with Stress   Neil Thompson 

£49.99 incl VAT

£999 plus VAT

Emotional Competence Neil Thompson  £49.99 incl VAT £999 plus VAT
Learning to learn    Neil Thompson  Free N/A
Managing Stress  Neil Thompson N/A

Free with licences

for Dealing with Stress

Positive Mental Health  Carolyn Barber    £49.99 incl VAT   £999 plus VAT   
Time and Workload Management  Neil Thompson    £49.99 incl VAT £999 plus VAT


*For up to 200 people.     

To comply with legal requirements designed to prevent spam, we need your permission to send you messages from the Avenue Professional Development Programme team. Please enter your email address in the box below. You will then receive an automatic email message asking you to confirm that you are happy to receive emails from us. Thank you.

 

 

On This Site

  The Avenue Learning Centre        

Avenue Online Learning

 
 

 

for Education and Training Providers

Manuals

Multimedia Systems

DVDs

E-books

Books

for The People Professions

E-courses

E-books

Avenue Power Learning Series

DVDs

Books

for Personal Development

E-courses

E-books

Avenue Power Learning Series

Books

DVDs

 

Video-based learning

E-learning

The Avenue Professional Development Programme

 

 

 

Links

 Avenue Survey Centre      

 

Avenue Consulting Limited

Neil Thompson blog

Learn with Neil Thompson

Humansolutions Bulletin

humansolutions

Contact Us

The Avenue Survey Centre

Well-being Survey

Bespoke Survey Services

 

 

 

 

 

 

 

 

 

 

 

 

Avenue Media Solutions is a division of Avenue Consulting Ltd, Avenue House, PO Box 2060, Wrexham, LL13, 0ZG, Wales, UK  Tel: 01978 781173 Fax: 01978 781117