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Human Solutions Bulletin

 

Thankyou for purchasing membership of The Avenue Professional Development Programme. We hope you will be happy with this product and find the access instructions helpful. You will shortly be sent login details via e-mail. Once you have received the login details, access to the programme is immediate. If you do experience any difficulties with accessing the programme, please contact us using the link on the menu at the bottom of the page or by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

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Course title: Dealing with Stress                                                                                 

Author: Neil Thompson

Intended audience: Anyone facing the challenge of keeping their pressures within manageable limits.

Summary

Written and presented by Neil Thompson, this course offers a sound understanding of the problems associated with stress. Equivalent to a full day’s continuous professional development, the course provides helpful strategies for preventing pressure from overspilling into stress and responding positively to situations where stress has become an issue. It is an ideal grounding for staff and managers alike across a wide spectrum of organisations and settings. NB Organisations that purchase an annual licence for this course will receive a free bonus licence for the accompanying half-day course, Managing Stress, which has been developed specifically for managers.

Learning objectives: On successful completion of the course participants will be able to:

•    Describe the significance of stress as a workplace problem
•    Develop and implement plans for preventing stress
•    Understand the importance of support as a key factor in preventing stress and dealing with it when it does arise

Course length: One-day equivalent

Price: Individual place: £49.99 (incl. VAT) 

Annual licence*: £999.99 (plus VAT)          

        

 

 

 

 

* Annual licences are for up to 200 people. Please contact us to discuss your requirements if you anticipate needing more than 200 places.

 

Click here to watch a short promotional film        

Course title: Customer Care: Getting it Right                                                                                          

Author: Bernard Moss

Intended audience: This course has been developed to meet the needs of people who deliver customer care as part of their everyday jobs. Dealing with the public always has its challenges, and sometimes is far from easy, as it  involves working with people and being the ‘human face’ of an organisation: receptionists; frontline staff working in shops, supermarkets or hotels; in a bank, or in a call centre; or in a medical centre, hospital, social services  or other public service setting. This programme has been designed with such people in mind, and will be helpful for anyone who has responsibility for dealing with the public.

Summary

How people are treated by organisations when they first make contact can be crucial. Developed by highly respected author and educator, Professor Bernard Moss, this important e-learning module offers the equivalent of a full day’s continuous professional development. This is ideal training for receptionist or anyone whose role brings them into face-to-face contact with the public in private, voluntary or public sector organisations. This course provides an excellent foundation for high-quality customer care.

Learning objectives: On successful completion of the course participants will be able to:

• Describe what constitutes good and poor customer care
• Understand what is  best practice for dealing with complaints
• Develop and implement strategies for delivering high quality-customer care within their organisation

Course length: One-day equivalent

Price: Individual place: £49.99 (incl. VAT) 

Annual licence*: £999.99 (plus VAT)          

        

 

 

 

 

* Annual licences are for up to 200 people. Please contact us to discuss your requirements if you anticipate needing more than 200 places.

 

Click here to watch a short promotional film        

Course title: Emotional Competence: Developing Emotional Intelligence and Resilience                                                                            

Author: Neil Thompson

Intended audience: Members of the people professions who deal with emotional issues as part of their work.

Summary

Working life can present a wide range of emotional challenges. This course, the equivalent of a full day's continuous professional development, offers insights into the significance of emotions and the need to be able to handle them skilfully and sensitively - our own emotions and other people's. Dr Neil Thompson guides you through six lessons, each covering important aspects of developing emotional competence.

Learning objectives: On successful completion of the course participants will be able to:

•    Describe key elements of emotion
•    Understand what is involved in ‘reading’ and conveying emotions effectively
•    Develop and implement plans for increasing emotional resilience

Course length: One-day equivalent

Price: Individual place: £49.99 (incl. VAT) 

Annual licence*: £999.99 (plus VAT)          

        

 

 

 

 

* Annual licences are for up to 200 people. Please contact us to discuss your requirements if you anticipate needing more than 200 places.

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Avenue Media Solutions is a division of Avenue Consulting Ltd, Avenue House, PO Box 2060, Wrexham, LL13, 0ZG, Wales, UK  Tel: 01978 781173 Fax: 01978 781117